Monitor
Continuous monitoring
Servers, network and applications, watched around the clock. Thresholds are set carefully, because an alert everyone ignores is worse than no alert.
BeetleOPS services · Support
Managed IT
Continuous monitoring, maintenance and support, so the systems the business runs on stay up.
What this is
Monitoring, system maintenance, troubleshooting and updates that keep operations uninterrupted
We keep your infrastructure secure, optimised and current. Most of this work happens before anyone notices a problem, which is rather the point. Reliability comes from the patch applied on a quiet Tuesday, not the call answered at 2am.
Less downtime. Fewer surprises.
- Monitoring
- Maintenance
- Helpdesk
- Patching
- Security
- Backup
01 / What the work covers
Watched, patched and answered
Maintain
System maintenance
The unglamorous work: disk, logs, certificates, capacity. Most outages start as one of these, ignored for a fortnight.
Support
Troubleshooting and helpdesk
When somebody cannot work, they reach a person who already knows your setup. No queue that opens by asking whether you have tried restarting it.
Update
Patching and updates
Operating systems, applications and firmware kept current, on a schedule that works around your operation.
Secure
Security and access
Accounts, permissions, endpoint protection, and an honest list of who can get into what. Reviewed on a cycle, not assumed.
Recover
Backup and recovery
Backups get verified by actually restoring from them. Your recovery time should be a number you know, not one you discover mid-incident.
02 / How it runs
From onboarding to steady state
- 01
Onboard
What you run, who depends on it, and what counts as an emergency at 6pm on a Friday. Written down before we take responsibility for any of it.
- 02
Instrument
Put monitoring, alerting and backup in place, and fix whatever that first pass turns up.
- 03
Run
Day to day support, patching and maintenance on an agreed schedule, with response times you can hold us to.
- 04
Review
Regular reporting on incidents, uptime and causes. The same ticket coming back every month is a problem to fix, not a ticket to reopen.
- 05
Improve
Plan the upgrades and replacements ahead of the failure, because the cheapest outage is the one that never happens.
Tell us what breaks most often
We will look at what you run, what keeps failing and what it takes to stop it.